Scott Yelton

Scott Yelton is head of product management for OfficeSuite UC® at Windstream Enterprise, where he is responsible for management of growth and lifecycle for the company’s leading UCaaS solution. He has over 21 years of experience in the telecommunications industry. Prior to Windstream, Scott was the Director of Product Development and Strategy for both Earthlink and Deltacom, where he had also led sales Engineering. He began his career in telecom in sales and sales management roles for Sprint and BTI Communications. Scott is a graduate of Appalachian State University with a degree in marketing and management.

  • 5 key UC components every enterprise needs

    5 key UC components every enterprise needs

    Looking for a UCaaS provider? To find the right match for you, focus on these 5 essential components as you put together a short checklist of key criteria based on your business needs.

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  • Why enterprises need cloud communications

    Why enterprises need cloud communications

    Planning your cloud migration? Get a quick overview of the business advantages of moving your communications to the cloud.

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  • 4 Ways to Increase Contact Center Agent Productivity

    4 Ways to Increase Contact Center Agent Productivity

    Volume of work doesn’t always correlate with productivity. Shift the evaluation to more qualitative measures using these 4 Contact Center tools available in the industry today.

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  • Improving the CX through integration

    Improving the CX through integration

    Delivering a great customer experience means not just having the right apps but integrating them, too. Look for UCaaS providers who have pre-built integrations or can build them through an open API.

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  • 5 reasons call recording is a must for every business

    5 reasons call recording is a must for every business

    Call recording is an essential way to get your Contact Center reps the skills and experience they need to deliver a truly differentiated customer experience. See why.

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