Enhance Experience

Delivering a standout customer experience can differentiate your business in a fiercely competitive market. Find out how you can engage your customers any way they want to connect—on social media, text, voice or via the web—with a robust customer experience platform.

The impacts of e-commerce on retail

The advent of online shopping has transformed the buyer’s journey. Retail expert Jeffrey Neville looks at how retailers are changing to meet the anytime, anywhere demands of today’s shoppers.
Read article
[White paper] CXaaS: Delivering on the promise of customer experience

Customers interact digitally more than ever. This paper examines the impact customer experience (CX) has on loyalty and sales, and the role IT plays in helping businesses meet customer expectations.
Read more
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5 must-haves for your hotel communications

Staying competitive in the ever-evolving hospitality industry means knowing how to incorporate new tools into your hotel communications strategy. Here are 5 key components to consider.
Read article
How SD-WAN enhances the performance of existing WANs

Existing WANs weren’t designed to support the demands of today’s businesses. Enter SD-WAN, with benefits like greater reliability, increased flexibility and enhanced security.
Read article
[Book] Software-defined WAN crash course

SD-WAN for Dummies breaks down the definition, motivations, considerations and benefits of this leading-edge technology, and explain how it can benefit your enterprise business.
Read more
The future of work: Streamlined communication

What does our current rapid pace of technological change mean for tomorrow’s workplace—and tomorrow’s workers? Our Keith DeMatteo investigates.
Read article
Need to adapt and evolve your network quickly?
Let's get started
5 key UC components every enterprise needs

Looking for a UCaaS provider? To find the right match for you, focus on these 5 essential components as you put together a short checklist of key criteria based on your business needs.
Read article
SOC 2 compliance for UC: An overview

For financial service firms looking to adopt UC, enlisting a provider that has proper security controls in place is paramount. Request your provider’s SOC 2 report to ensure they’re up to the task.
Read article
How AI is changing business communications

AI is everywhere: productivity apps predict user preferences; chatbots engage customers to solve problems in real time. Learn more about how AI is changing the way businesses communicate.
Read article
Achieving work-life balance with UC

Planning your next vacation? These Unified Communications tools and tips will enable you to book that trip without worrying about losing touch with work—unless you want to, of course!
Read article
5 cybersecurity recommendations to protect patient privacy

Many healthcare orgs are looking to up cybersecurity spending, but with so many areas to focus on, it can be difficult to know where to start. Here are 5 ways you can better protect patient privacy.
Read article
Cybersecurity best practices for the hospitality industry

Hotels gather a large amount of personal information about their guests, making them a prime target for cybercriminals. Learn how to protect your network—and your customers.
Read article
Exploring the new era of team collaboration

Thinking of adding new team collaboration tools? Consider how you can leverage your existing communication channels to build seamless collaboration within and beyond your organization.
Read article
Drive financial growth with continuous quality improvements

Banks and credit unions can create a virtuous cycle of continuous quality improvements for the customer experience by focusing on 3 key components.
Read article
Retail Revitalization: How Retailers Are Redefining the Shopping Experience

As retailers evolve the shopping journey, brands are searching for ways to differentiate their in‑store experience. Here are a few ways brick and mortar stores use technology to redefine shopping.
Read article
Making networks accessible

Looking for network solutions? Seek out a provider who approaches your challenges from your experience first—and can explain them without all the jargon.
Read article
The Common Denominator in the Digital Age: Customer Experience

It doesn’t matter what business you’re in—improving CX is the key to increasing retention, satisfaction and revenue growth. To that end, maintaining security, resiliency and connectivity are musts.
Read article
Hospitality and the Impacts of Network Technology

While hospitality brands investigate the latest trends—drawing primarily from the residential market to re-create “at-home” experiences—hotel management is assessing the impacts of these technologies.
Read article
Customer service: The key differentiator

The definition of customer service has changed considerably over the past few decades. The author reflects on why—and offers a few tips for success in today’s age of the customer.
Read article
DDoS Attacks Are Escalating and Financial Institutions are Especially Vulnerable

Since banks and financial institutions are frequent DDoS targets, most have some form of protection in place. Whether or not it’s enough to ensure business continuity is a tricky question.
Read article
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Enhance Experience

The impacts of e-commerce on retail

The advent of online shopping has transformed the buyer’s journey. Retail expert Jeffrey Neville looks at how retailers are changing to meet the anytime, anywhere demands of today’s shoppers.

[White paper] CXaaS: Delivering on the promise of customer experience

Customers interact digitally more than ever. This paper examines the impact customer experience (CX) has on loyalty and sales, and the role IT plays in helping businesses meet customer expectations.

5 must-haves for your hotel communications

Staying competitive in the ever-evolving hospitality industry means knowing how to incorporate new tools into your hotel communications strategy. Here are 5 key components to consider.

How SD-WAN enhances the performance of existing WANs

Existing WANs weren’t designed to support the demands of today’s businesses. Enter SD-WAN, with benefits like greater reliability, increased flexibility and enhanced security.

[Book] Software-defined WAN crash course

SD-WAN for Dummies breaks down the definition, motivations, considerations and benefits of this leading-edge technology, and explain how it can benefit your enterprise business.

The future of work: Streamlined communication

What does our current rapid pace of technological change mean for tomorrow’s workplace—and tomorrow’s workers? Our Keith DeMatteo investigates.

5 key UC components every enterprise needs

Looking for a UCaaS provider? To find the right match for you, focus on these 5 essential components as you put together a short checklist of key criteria based on your business needs.

SOC 2 compliance for UC: An overview

For financial service firms looking to adopt UC, enlisting a provider that has proper security controls in place is paramount. Request your provider’s SOC 2 report to ensure they’re up to the task.

How AI is changing business communications

AI is everywhere: productivity apps predict user preferences; chatbots engage customers to solve problems in real time. Learn more about how AI is changing the way businesses communicate.

Achieving work-life balance with UC

Planning your next vacation? These Unified Communications tools and tips will enable you to book that trip without worrying about losing touch with work—unless you want to, of course!

5 cybersecurity recommendations to protect patient privacy

Many healthcare orgs are looking to up cybersecurity spending, but with so many areas to focus on, it can be difficult to know where to start. Here are 5 ways you can better protect patient privacy.

Cybersecurity best practices for the hospitality industry

Hotels gather a large amount of personal information about their guests, making them a prime target for cybercriminals. Learn how to protect your network—and your customers.

Exploring the new era of team collaboration

Thinking of adding new team collaboration tools? Consider how you can leverage your existing communication channels to build seamless collaboration within and beyond your organization.

Drive financial growth with continuous quality improvements

Banks and credit unions can create a virtuous cycle of continuous quality improvements for the customer experience by focusing on 3 key components.

Retail Revitalization: How Retailers Are Redefining the Shopping Experience

As retailers evolve the shopping journey, brands are searching for ways to differentiate their in‑store experience. Here are a few ways brick and mortar stores use technology to redefine shopping.

Making networks accessible

Looking for network solutions? Seek out a provider who approaches your challenges from your experience first—and can explain them without all the jargon.

The Common Denominator in the Digital Age: Customer Experience

It doesn’t matter what business you’re in—improving CX is the key to increasing retention, satisfaction and revenue growth. To that end, maintaining security, resiliency and connectivity are musts.

Hospitality and the Impacts of Network Technology

While hospitality brands investigate the latest trends—drawing primarily from the residential market to re-create “at-home” experiences—hotel management is assessing the impacts of these technologies.

Customer service: The key differentiator

The definition of customer service has changed considerably over the past few decades. The author reflects on why—and offers a few tips for success in today’s age of the customer.

DDoS Attacks Are Escalating and Financial Institutions are Especially Vulnerable

Since banks and financial institutions are frequent DDoS targets, most have some form of protection in place. Whether or not it’s enough to ensure business continuity is a tricky question.