Enhance Experience

Delivering a standout customer experience can differentiate your business in a fiercely competitive market. Find out how you can engage your customers any way they want to connect—on social media, text, voice or via the web—with a robust customer experience platform.

  • [White paper] CXaaS: Delivering on the promise of customer experience

    [White paper] CXaaS: Delivering on the promise of customer experience

    Customers interact digitally more than ever. This paper examines the impact customer experience (CX) has on loyalty and sales, and the role IT plays in helping businesses meet customer expectations.

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  • [Book] Software-defined WAN crash course

    [Book] Software-defined WAN crash course

    SD-WAN for Dummies breaks down the definition, motivations, considerations and benefits of this leading-edge technology, and explain how it can benefit your enterprise business.

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  • SOC 2 Compliance for Unified Communications: Why it Matters and How to Ensure it

    SOC 2 Compliance for Unified Communications: Why it Matters and How to Ensure it

    The financial services industry faces increasing security breaches. The rising adoption of SaaS, UCaaS and cloud computing adds more considerations to the security conversation.

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  • 5 Cybersecurity Recommendations to Protect Patient Privacy

    5 Cybersecurity Recommendations to Protect Patient Privacy

    With EHR investments consuming less of a healthcare provider’s budget, leaders can now take more steps in their digital transformation journey. Here are 5 ways they can better protect patient privacy.

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  • Cybersecurity Best Practices for the Hospitality Industry

    Cybersecurity Best Practices for the Hospitality Industry

    Hotels gather a tremendous amount of personal information about their guests, which means hotels must view network security as an investment in future business, and not as an added expense.

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  • Continuous Quality Improvements: Creating a Virtuous Cycle to Drive Financial Growth

    Continuous Quality Improvements: Creating a Virtuous Cycle to Drive Financial Growth

    Banks and credit unions can create a virtuous cycle of continuous quality improvements (CQI) for CX if they focus on three key components—customer needs, data integration and network connectivity.

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  • Retail Revitalization: How Retailers Are Redefining the Shopping Experience

    Retail Revitalization: How Retailers Are Redefining the Shopping Experience

    As retailers evolve the shopping journey, brands are searching for ways to differentiate their in‑store experience. Here are a few ways brick and mortar stores use technology to redefine shopping.

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  • The Common Denominator in the Digital Age: Customer Experience

    The Common Denominator in the Digital Age: Customer Experience

    It doesn’t matter what business you’re in—improving CX is the key to increasing retention, satisfaction and revenue growth. To that end, maintaining security, resiliency and connectivity are musts.

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  • Hospitality and the Impacts of Network Technology

    Hospitality and the Impacts of Network Technology

    While hospitality brands investigate the latest trends—drawing primarily from the residential market to re-create “at-home” experiences—hotel management is assessing the impacts of these technologies.

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  • Decades Beyond: Telling a Customer “No”

    Decades Beyond: Telling a Customer “No”

    Customer service is often the only differentiator between two like companies. Each one may offer the same products or services for similar prices, but CX causes a customer to pick one over another.

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  • DDoS Attacks Are Escalating and Financial Institutions are Especially Vulnerable

    DDoS Attacks Are Escalating and Financial Institutions are Especially Vulnerable

    Since banks and financial institutions are frequent DDoS targets, most have some form of protection in place. Whether or not it’s enough to ensure business continuity is a tricky question.

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  • Creating Frictionless Patient Experiences

    Creating Frictionless Patient Experiences

    Positive patient experiences encourage people to actively engage with their providers—which leads to greater understanding, better attention to potential problems and earlier resolutions.

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  • How Blockchain Technology is Impacting the Customer Experience

    How Blockchain Technology is Impacting the Customer Experience

    Blockchain technology offers the potential to remove friction from many of our interactions with customers. Learn how blockchain technology is impacting the customer experience.

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  • How Patient Experience as a Service (PEaaS) Can Drive Patient Loyalty

    How Patient Experience as a Service (PEaaS) Can Drive Patient Loyalty

    As the healthcare industry becomes more focused on patient care, Patient Experience as a Service (PEaaS) is becoming essential to drive patient loyalty. Learn what PEaaS is and why it’s so important.

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  • 3 Reasons You Need Omnichannel Now

    3 Reasons You Need Omnichannel Now

    Omnichannel is much more than a fancy buzz word, it’s become a requirement for business success. Learn what it is and why your business needs it.

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  • Digital Technologies Revolutionize the Shopping Journey

    Digital Technologies Revolutionize the Shopping Journey

    Digital technologies are revolutionizing the shopping journey. Learn which technologies are smart technology investments for retailers.

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  • Voice Ordering is Coming Fast – Will Your Retail Operation Be Ready?

    Voice Ordering is Coming Fast – Will Your Retail Operation Be Ready?

    Voice ordering or conversational commerce is coming to retail and fast. Learn the technical challenges and benefits of this next wave of consumer technology.

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  • The Critical Role of Security in Unified Communications

    The Critical Role of Security in Unified Communications

    Security plays a critical role in unified communications. Learn what specific security considerations to look for in a unified communications solution and UCaaS provider.

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  • Digital Dining: Restaurant Technology Increasingly Drives Customer Satisfaction

    Digital Dining: Restaurant Technology Increasingly Drives Customer Satisfaction

    Digital technology is a priority for restaurant operators, yet the expectations of customers are well ahead. Learn how digital technology is impacting the dining journey.

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  • How Employee Mobility is Improving the Customer Experience

    How Employee Mobility is Improving the Customer Experience

    Employee mobility enables a new level of service by granting access to data and mission-critical communication tools from anywhere. Learn how mobility impacts customer experience.

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