To your customers, your contact solution is the face of your brand. See how Empereon opened new business opportunities while delivering a great customer experience with Windstream CCaaS.
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What are the connectivity challenges facing retailers today? Watch Jeff Neville, Windstream Enterprise’s Senior VP and Practice Lead, Retail, describe retailers' top technology concerns at NRF 2020.
Watch Jeff Neville, Windstream Enterprise’s Senior VP and Practice Lead, Retail, share 3 key strategies for retailers looking to improve their network connectivity.
Evolving technology has increased the need for connectivity in retail. Watch Jeff Neville, Windstream Enterprise’s Senior VP and Practice Lead, Retail, explain a network's role in this transition.
The National Retail Federation's Big Show of 2020 brought together over 40,000 attendees and 800 vendors. Here are their top priorities and most talked about technologies.
The lines continue to blur between brick-and-mortar shopping and e-commerce. Read about the digital enhancements retailers are implementing to adapt to the hybrid sales environment.
The advent of online shopping has transformed the buyer’s journey. Retail expert Jeffrey Neville looks at how retailers are changing to meet the anytime, anywhere demands of today’s shoppers.
Customers interact digitally more than ever. This paper examines the impact customer experience (CX) has on loyalty and sales, and the role IT plays in helping businesses meet customer expectations.
Staying competitive in the ever-evolving hospitality industry means knowing how to incorporate new tools into your hotel communications strategy. Here are 5 key components to consider.
Existing WANs weren’t designed to support the demands of today’s businesses. Enter SD-WAN, with benefits like greater reliability, increased flexibility and enhanced security.
SD-WAN for Dummies breaks down the definition, motivations, considerations and benefits of this leading-edge technology, and explain how it can benefit your enterprise business.
What does our current rapid pace of technological change mean for tomorrow’s workplace—and tomorrow’s workers? Our Keith DeMatteo investigates.
Looking for a UCaaS provider? To find the right match for you, focus on these 5 essential components as you put together a short checklist of key criteria based on your business needs.
For financial service firms looking to adopt UC, enlisting a provider that has proper security controls in place is paramount. Request your provider’s SOC 2 report to ensure they’re up to the task.
AI is everywhere: productivity apps predict user preferences; chatbots engage customers to solve problems in real time. Learn more about how AI is changing the way businesses communicate.
Many healthcare orgs are looking to up cybersecurity spending, but with so many areas to focus on, it can be difficult to know where to start. Here are 5 ways you can better protect patient privacy.
Hotels gather a large amount of personal information about their guests, making them a prime target for cybercriminals. Learn how to protect your network—and your customers.
Thinking of adding new team collaboration tools? Consider how you can leverage your existing communication channels to build seamless collaboration within and beyond your organization.
Banks and credit unions can create a virtuous cycle of continuous quality improvements for the customer experience by focusing on 3 key components.
As retailers evolve the shopping journey, brands are searching for ways to differentiate their in‑store experience. Here are a few ways brick and mortar stores use technology to redefine shopping.