[Article] Delivering against evolving customer service experience standards demands more than an 800 number

It’s no secret companies that deliver truly exceptional customer service and support experiences have a competitive edge when all other things are equal. Why? Because nearly everyone has an innate need to feel special and companies that satisfy that throughout the customer journey set themselves apart. In this post, our guest blogger, Michael Wood, VP of Marketing at VeloCloud, explains how the right network infrastructure can help organizations deliver against this agenda. -- Read More »

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[Results] 2017 Digital Commerce Survey Results
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