[Case study] How to accelerate the speed of care

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To deliver responsive care to all residents, and enable faster treatments, Communicare needed a network technology solution that could support telehealth initiatives across their entire coverage area. Learn how a customized Windstream Enterprise network solution fit the bill.

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[Case study] CCaaS brings opportunity and consistency

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Hotel Phone Systems: Is It Time to Upgrade Your Phones?

[Case study] How to accelerate the speed of care

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Many hotels still rely on a phone system to power the reservations contact center. The basic function of taking a call, processing a reservation and posting to PMS doesn’t cut it anymore.

The financial services industry faces increasing security breaches. The rising adoption of SaaS, UCaaS and cloud computing adds more considerations to the security conversation.

Understanding your customers, their behaviors and buying habits is essential to providing the kind of CX that will keep them coming back. Gaining the intel you need is an entirely different challenge.

Part 2 examines network advancements as WiFi moved from being a novelty to a staple of guest expectancy and where we believe the industry is heading.

With EHR investments consuming less of a healthcare provider’s budget, leaders can now take more steps in their digital transformation journey. Here are 5 ways they can better protect patient privacy.

As we look back at the past 20 years, let’s review some of the most notable moments and developments and their impact on the hospitality industry.

Hotels gather a tremendous amount of personal information about their guests, which means hotels must view network security as an investment in future business, and not as an added expense.

Banks and credit unions can create a virtuous cycle of continuous quality improvements (CQI) for CX if they focus on three key components—customer needs, data integration and network connectivity.

As retailers evolve the shopping journey, brands are searching for ways to differentiate their in‑store experience. Here are a few ways brick and mortar stores use technology to redefine shopping.

It doesn’t matter what business you’re in—improving CX is the key to increasing retention, satisfaction and revenue growth. To that end, maintaining security, resiliency and connectivity are musts.

What was once considered a differentiator is now table stakes. Here are 6 high-priority digital and mobile technology areas for restaurant chains and operators to address in 2019.

While much improvement is needed to the patient and provider experience, it’s exciting to see greater focus on innovative investments and next-gen solutions that will improve the healthcare industry.

While hospitality brands investigate the latest trends—drawing primarily from the residential market to re-create “at-home” experiences—hotel management is assessing the impacts of these technologies.

Customer service is often the only differentiator between two like companies. Each one may offer the same products or services for similar prices, but CX causes a customer to pick one over another.

Since banks and financial institutions are frequent DDoS targets, most have some form of protection in place. Whether or not it’s enough to ensure business continuity is a tricky question.

Positive patient experiences encourage people to actively engage with their providers—which leads to greater understanding, better attention to potential problems and earlier resolutions.

Forrester explains why delivering a superior customer experience is mission critical for organizations that wish to survive and thrive in the age of the customer.

According to a BRP Consumer Study, 79% of shoppers surveyed said receiving personalized service from a sales associate was an important factor in determining which store they choose to shop at.

Learn what unified communications (UC) is, and why businesses of all sizes, in all industries are adopting UC solutions.

Blockchain technology offers the potential to remove friction from many of our interactions with customers. Learn how blockchain technology is impacting the customer experience.