[Case study] What Is Workforce Management?

This white paper will provide a basic understanding of the processes that workforce management (WFM) encompasses that makes the modern customer experience operation possible. Boiled down, it amounts to increased customer satisfaction, enhanced staff satisfaction, as well as improved efficiency and profitability.

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[Article] UCaaS implementations and snowflakes—no two are the same
[Article] UCaaS implementations and snowflakes—no two are the same

Does your voice system link to Salesforce.com and collaborative applications that provide greater productiv...

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[Article] Intro to UCaaS: Creating engaging experiences in the digital workplace
[Article] Intro to UCaaS: Creating engaging experiences in the digital workplace

UCaaS is going mainstream. If you are new to Unified Commutations as a Service, here's a quick primer on th...

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