[Case study] What Is Workforce Management?

This white paper will provide a basic understanding of the processes that workforce management (WFM) encompasses that makes the modern customer experience operation possible. Boiled down, it amounts to increased customer satisfaction, enhanced staff satisfaction, as well as improved efficiency and profitability.

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[Case study] CCaaS brings opportunity and consistency
[Case study] CCaaS brings opportunity and consistency

To your customers, your contact solution is the face of your brand. See how Empereon opened new business op...

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[Article] Intro to UCaaS: Creating engaging experiences in the digital workplace
[Article] Intro to UCaaS: Creating engaging experiences in the digital workplace

UCaaS is going mainstream. If you are new to Unified Commutations as a Service, here's a quick primer on th...

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