Your customers, employees and end users demand applications that are fast and reliable. Find out the top five culprits behind sluggish network performance and what you can do to stop them.
Curated Shopping Further Elevates the Retail WAN
Online, curated and mobile shopping have put WANs at the center of retail business—pushing the limits of th...
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The impacts of e-commerce on retail
The advent of online shopping has transformed the buyer’s journey. Retail expert Jeffrey Neville looks at how retailers are changing to meet the anytime, anywhere demands of today’s shoppers.
[White paper] CXaaS: Delivering on the promise of customer experience
Customers interact digitally more than ever. This paper examines the impact customer experience (CX) has on loyalty and sales, and the role IT plays in helping businesses meet customer expectations.
5 must-haves for your hotel communications
Staying competitive in the ever-evolving hospitality industry means knowing how to incorporate new tools into your hotel communications strategy. Here are 5 key components to consider.
How SD-WAN enhances the performance of existing WANs
Existing WANs weren’t designed to support the demands of today’s businesses. Enter SD-WAN, with benefits like greater reliability, increased flexibility and enhanced security.
[Book] Software-defined WAN crash course
SD-WAN for Dummies breaks down the definition, motivations, considerations and benefits of this leading-edge technology, and explain how it can benefit your enterprise business.
The future of work: Streamlined communication
What does our current rapid pace of technological change mean for tomorrow’s workplace—and tomorrow’s workers? Our Keith DeMatteo investigates.
5 key UC components every enterprise needs
Looking for a UCaaS provider? To find the right match for you, focus on these 5 essential components as you put together a short checklist of key criteria based on your business needs.
SOC 2 compliance for UC: An overview
For financial service firms looking to adopt UC, enlisting a provider that has proper security controls in place is paramount. Request your provider’s SOC 2 report to ensure they’re up to the task.
How AI is changing business communications
AI is everywhere: productivity apps predict user preferences; chatbots engage customers to solve problems in real time. Learn more about how AI is changing the way businesses communicate.
Achieving work-life balance with UC
Planning your next vacation? These Unified Communications tools and tips will enable you to book that trip without worrying about losing touch with work—unless you want to, of course!
5 cybersecurity recommendations to protect patient privacy
Many healthcare orgs are looking to up cybersecurity spending, but with so many areas to focus on, it can be difficult to know where to start. Here are 5 ways you can better protect patient privacy.
Cybersecurity best practices for the hospitality industry
Hotels gather a large amount of personal information about their guests, making them a prime target for cybercriminals. Learn how to protect your network—and your customers.
Exploring the new era of team collaboration
Thinking of adding new team collaboration tools? Consider how you can leverage your existing communication channels to build seamless collaboration within and beyond your organization.
Drive financial growth with continuous quality improvements
Banks and credit unions can create a virtuous cycle of continuous quality improvements for the customer experience by focusing on 3 key components.
Retail Revitalization: How Retailers Are Redefining the Shopping Experience
As retailers evolve the shopping journey, brands are searching for ways to differentiate their in‑store experience. Here are a few ways brick and mortar stores use technology to redefine shopping.
Making networks accessible
Looking for network solutions? Seek out a provider who approaches your challenges from your experience first—and can explain them without all the jargon.
The Common Denominator in the Digital Age: Customer Experience
It doesn’t matter what business you’re in—improving CX is the key to increasing retention, satisfaction and revenue growth. To that end, maintaining security, resiliency and connectivity are musts.
Hospitality and the Impacts of Network Technology
While hospitality brands investigate the latest trends—drawing primarily from the residential market to re-create “at-home” experiences—hotel management is assessing the impacts of these technologies.
Customer service: The key differentiator
The definition of customer service has changed considerably over the past few decades. The author reflects on why—and offers a few tips for success in today’s age of the customer.
DDoS Attacks Are Escalating and Financial Institutions are Especially Vulnerable