[Infographic] Discover the Productivity Upside of UCaaS

July 11, 2017

Your communications solution:

strategic
or stagnant?

If your communications solution isn’t driving your business forward, it’s holding you back–and costing you more than you think.


Workstyles are changing. Are you keeping up?

Your key employees work hard for your business. But they need more flexibility in how they do it.

50%
of the U.S. workforce is made up of digitally native Millennials 1
60%
is the three-year increase in information workers working outside the office 2
72%
of the U.S. workforce will be mobile workers by 2020 3

The cost of status quo

A typical legacy on-premises communications solution delivers 99.9% availability.

Soon your legacy platform might not be able to keep up with application needs 5

Enterprises are using up to 9 channels to engage with customers

Mobile app offers are up 61% from 2015

Already at 42%, digital volumes will overtake voice by the end of 2017


But it’s about productive time too

Your employees need to collaborate. But how much time is actually available to do their work?

Up to 80% of the day is spent in meetings or responding to colleagues’ requests. 6

Who pays the price? You do.

Have a contact center? The stakes are even higher

To your customers, your contact center agents are the face of your business.

want enhanced eLearning for their agents 7

want to better support workathome agents 7

want to improve agent resourcing

If your contact center isn’t delivering delight at every interaction, your customers will look elsewhere.

Discover the
upside of UCaaS

Your legacy communications system is draining your business.
It’s past time to look at the productivity upside of a hosted unified communications solution.

Offers better first contact resolution

Escalates IM chats into phone calls

Leverages digital corporate directory access clicktodial and presence

Improves mobile and remote communications

Unifies conferencing
services

Integrates third-party application integration

say UCaaS can substantially help their organization better support a mobile workforce 8

say UCaaS will help integrate multiple geographically dispersed locations economically 8

plan to move or are moving to CCaaS to improve the customer experience they deliver 7

What the numbers say

Ready to start making moves?

Windstream Enterprise can help your business boost productivity and decrease downtime with a UCaaS solution tailored to your business needs. We’ll work closely with your IT team to understand your objectives and design, deliver and manage a next-generation solution that meets your business needs today and tomorrow.

Learn more by visiting windstreamenterprise.com

2598 I 01.18 ©2018 Windstream Services, LLC. All Rights Reserved.

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