[Case study] Enabling Superior Customer Service

As one of the largest retail providers of electric, natural gas and home services in North America, a major energy services provider processed approximately 1.3 million sales and customer service calls per month. To deliver on its goal of first call resolution, it came to Windstream for an advanced contact center solution.

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[White paper] Welcome to the UCaaS Era
[White paper] Welcome to the UCaaS Era

Today’s digital workplaces require leading-edge tools and technology. Learn how organizations can reduce co...

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[Case study] How to accelerate the speed of care
[Case study] How to accelerate the speed of care

To deliver responsive care to all residents, and enable faster treatments, Communicare needed a network tec...

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