Windstream Business Blog

Ideas & Insights into Voice, Data, Networking & Cloud Solutions

  • TMC Product of the Year Award is Really a Win for Our Customers

    TMC Product of the Year Award is Really a Win for Our Customers

    It’s always an honor to be recognized for our efforts to deliver best-in-class solutions, but our recent recognition for Unified Communications Product of the Year from TMC for our XCaaS Avaya...

    Read article
  • SD-WAN Delivers More than Packages

    SD-WAN Delivers More than Packages

    “As a tech leader, I have to look at the latest and greatest proven tech available. SD‑WAN has not been around a long time, but with the benefits I’m seeing, I am 100% confident it was the right...

    Read article
  • Growth to be Proud of: Windstream Enterprise Channel Program Update

    Growth to be Proud of: Windstream Enterprise Channel Program Update

    I’m extremely happy to say that Windstream Enterprise rose sharply in the CRN 2018 Solution Provider 500 list – we jumped to #13 from last year’s #23 among North America’s top solution providers,...

    Read article
  • Keeping School Networks Safe from Attack

    Keeping School Networks Safe from Attack

    While every network is a potential target for cyber threats, K-12 school districts are especially under attack. We bore witness to one example recently while assisting a large Midwestern school...

    Read article
  • Effective Workplace Building Blocks: Improving the CX through Integration

    Effective Workplace Building Blocks: Improving the CX through Integration

    How many times have you called a service provider and been prompted to enter your account information, only to be asked again for the same information once you were routed to a live...

    Read article
  • Your Network and the Imperative of an Excellent Customer Experience

    Your Network and the Imperative of an Excellent Customer Experience

    Networking for businesses that serve consumers used to be so simple. When all the network needed to do was provide customers and employees with basic voice and data connections, choosing a...

    Read article
  • CXaaS: Delivering on the promise of customer experience

    CXaaS: Delivering on the promise of customer experience

    Whether asking about a suspicious charge, upgrading a subscription, or getting help, we’ve all been in IVR purgatory. We diligently provide the needed information, navigate the prompts and test...

    Read article
  • SD-WAN Cloud Connect: A Truly Exceptional Networking Breakthrough

    SD-WAN Cloud Connect: A Truly Exceptional Networking Breakthrough

    I don’t normally talk about product releases in my blog posts, but the new SD-WAN Cloud Connect service that Windstream Enterprise recently unveiled is something I’ve been championing for months....

    Read article
  • My SD-WAN Predictions for 2018: Taking Stock at the Halfway Point

    My SD-WAN Predictions for 2018: Taking Stock at the Halfway Point

    At the beginning of this year, I wrote a looking back/looking ahead blog post titled 2017: The year SD-WAN caught fire – get ready for more to come. Seems natural for someone with the job title...

    Read article
  • Retail’s Digital Crossroads: The Race to Meet Shopper Expectations

    Retail’s Digital Crossroads: The Race to Meet Shopper Expectations

    Digital technologies are requiring retailers to reinvent their store strategies as consumers demand convenience, flexibility, and speed. Retailers are scrambling to adapt to current requirements...

    Read article
  • SD-WAN is Fast Becoming a Retail Network Necessity

    SD-WAN is Fast Becoming a Retail Network Necessity

    If you’re not already well-acquainted with my recommendations regarding advanced retail networking, it all boils down to this: Any multi-store retailer not already moving to software defined wide...

    Read article
  • What is GDPR and Should You Care?

    What is GDPR and Should You Care?

    GDPR, the European Union’s new General Data Protection Regulation, hasn’t received a great deal of press in the U.S., presumably because it is a “Europe thing.” However, U.S. companies are in fact...

    Read article
  • The Importance of Customer WiFi for SMB Retailers and Restaurants

    The Importance of Customer WiFi for SMB Retailers and Restaurants

    You are likely hearing more and more about how the customer experience (CX) is the most important business priority and measure of business success, this is especially true with respect to...

    Read article
  • CXaaS: Delivering on the promise of customer experience

    CXaaS: Delivering on the promise of customer experience

    Customer Experience—often abbreviated as CX—refers to the way customers see, interact with, and feel about the systems and services they receive from an organization. It’s a reflection of the...

    Read article
  • The Mobile Retail Revolution: Top Mobile Trends Transforming the Retail Space

    The Mobile Retail Revolution: Top Mobile Trends Transforming the Retail Space

    It may just feel like you’ve entered a futuristic sci-fi movie with some of the latest retail tech trends exploding on the market. Retailers across the board are upping the ante to deliver a more...

    Read article
  • Network and Application Uptime: The Keys to Employee Productivity

    Network and Application Uptime: The Keys to Employee Productivity

    We have become sufficiently technology-dependent, such that, in every modern enterprise, peak employee productivity depends on continuous access to networks and essential applications. For...

    Read article
  • 5 Reasons Call Recording is a Must for Every Business

    5 Reasons Call Recording is a Must for Every Business

    We’ve all heard it when calling into a business: ‘This call may be recorded for quality assurance.’ Whether you have sales or customer service representatives handling customer calls, the same...

    Read article
  • 4 Ways to Secure Your Healthcare Network Against Unauthorized Access via IoT Devices

    4 Ways to Secure Your Healthcare Network Against Unauthorized Access via IoT Devices

    Most healthcare IT organizations have done a great job of tackling the security challenges posed by Wi-Fi access for patients and mobile BYOD connections for clinicians. Hospitals and clinics now...

    Read article
  • The hard costs of network outages. And how to get ahead of them

    The hard costs of network outages. And how to get ahead of them

    No room for downtime Network downtime is never welcome. But there was a time not so long ago when businesses could sustain up to 24 hours of it. Today, businesses depend so much on their...

    Read article
  • Optimize Cloud-Based Application Performance

    Optimize Cloud-Based Application Performance

    By leveraging Windstream Enterprise SD-WAN, enterprises can get visibility into every application on their network. Optimizing application performance, and the customer experience, is just one of...

    Read article
  • loading
    Loading More...