Windstream Business Blog

Ideas & Insights into Voice, Data, Networking & Cloud Solutions

  • The logistics of performance – LSO Case Study

    The logistics of performance – LSO Case Study

    A leading provider of shipping services, LSO is a regional parcel carrier with 60 locations throughout the U.S. Despite its size, LSO provides levels of service equal to those of its national...

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  • Big Telco Proposes Hitting Your Bottom Line to Improve Theirs

    Big Telco Proposes Hitting Your Bottom Line to Improve Theirs

    The telecom industry has gotten riled up recently. If you have been paying attention to the news, you know that the biggest telcos are asking the FCC to make a policy change that would have huge...

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  • Hotel Phone Systems: Is It Time to Upgrade Your Phones?

    Hotel Phone Systems: Is It Time to Upgrade Your Phones?

    Today’s guests have high expectations. They demand a frictionless guest experience in exchange for their loyalty. The booking process is an early and significant aspect of the guest experience....

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  • Summer Cool Down, Autumn Showdown

    Summer Cool Down, Autumn Showdown

    The FCC has wisely extended the comment deadline on big telcos’ proposal to change the rules on providing UNEs to competitors at wholesale prices. This delay imposes a much-needed ‘cooling off’...

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  • Apples, Oranges and Then There’s Reality

    Apples, Oranges and Then There’s Reality

    The telecommunications industry is not unlike many other industries in the sense that we like to ‘prove’ our position by quoting a study that validates it. The problem is that it’s relatively easy...

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  • The Battle Behind the Scenes

    The Battle Behind the Scenes

    Let’s face it, most of us don’t pay that much attention to what the FCC is doing. They deal in the realms of complex technology policy issues that just don’t seem all that relevant – until they...

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  • Spicing Up Our Chili:  Newly Enhanced Online Community Furthers Customer Connectivity and Support

    Spicing Up Our Chili: Newly Enhanced Online Community Furthers Customer Connectivity and Support

    Windstream Enterprise and Wholesale President, Layne Levine, often tells our team, we need to “eat our own chili.” It’s common to hear businesses talk about providing services and tools for...

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  • Using Analytics to Drive Ongoing Improvement to the Customer Experience

    Using Analytics to Drive Ongoing Improvement to the Customer Experience

    Why does it seem like there is a survey for everything? Surveys asking things like tell us about your experience on our website (often as soon as we land on the site), to how was your vacation...

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  • What is a DDoS attack and how does it affect my business?

    What is a DDoS attack and how does it affect my business?

    Business spending for cyber security has evolved from once being part of an IT budget to becoming its own budget – that’s at least true for large enterprises.  Small Medium Businesses (SMB)...

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  • Communications is critical to the patient experience

    Communications is critical to the patient experience

    It’s like the telephone game you played as a child, where the message is not the same message you started with. It is fun seeing how confused the message gets when it gets to the last person but...

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  • Engineering Humility in the Age of the Customer

    Engineering Humility in the Age of the Customer

    A public commitment to customer experience is the hot new industry buzz, even in B2B. The Chief Customer Officer title has become a key function in the C-Suite. It’s all driven by what’s often...

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  • AI Spotlight: Operation Elevate the Customer Experience with AI

    AI Spotlight: Operation Elevate the Customer Experience with AI

    As discussed in a previous post, artificial intelligence (AI) is entering mainstream enterprise computing in a big way. The vast majority of senior business decision-makers say AI is fundamental...

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  • Hotel IT: Hoteliers Must focus on GXaaS (Guest Experience as a Service)

    Hotel IT: Hoteliers Must focus on GXaaS (Guest Experience as a Service)

    To most hotel professionals, operators, and brands, the guest experience is everything. It is the item that is most discussed, measured, shared, and evaluated as the lodging companies compete for...

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  • SMB/Mid-Market Spotlight: Cloud Migration is Safe, Easy and Here to Stay

    SMB/Mid-Market Spotlight: Cloud Migration is Safe, Easy and Here to Stay

    Cyber Security Month takes place every year in October, but don’t let that fool you; security should be top-of-mind 24/7/365. One question we hear a lot from SMB and Mid-Market IT leaders is if...

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  • Five Reasons You need UCaaS Now

    Five Reasons You need UCaaS Now

    According to the latest IDC survey covering UCaaS, enterprises are rapidly discarding their legacy phone systems in favor of unified communications as a service. 43.8% of U.S. enterprises had...

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  • Making SMS Texts Part of Your Customer Experience and Unified Communications Strategy

    Making SMS Texts Part of Your Customer Experience and Unified Communications Strategy

    It’s a stressful time of day. You’re on the way home and, “ping!,” your family texts you to ask  ‘what’s for dinner?’ In a moment of panic, you remember there’s nothing in the house to eat, and...

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  • Curated Shopping Further Elevates the Retail WAN

    Curated Shopping Further Elevates the Retail WAN

    The retail transformation that began with online shopping is entering a new phase, with consumer demand for convenience pushing curated shopping into the mainstream. The many reasons consumers...

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  • WE WIN TOGETHER – Vol 1, June 2018

    WE WIN TOGETHER – Vol 1, June 2018

    Welcome to the Windstream Enterprise Resale Partner newsletter. Look to these as our monthly connection to provide you – our Partner – with insight into the magic behind the Windstream curtain. WE...

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  • Windstream Channel Partners: Are Your Customers’ Ready For AI?

    Windstream Channel Partners: Are Your Customers’ Ready For AI?

    OK gang, AI is here. Time to embrace it. According to technology author and speaker Bernard Marr, “Artificial Intelligence (AI) is one of the most transformative forces of our times.” By this...

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  • There’s a Cloud Core Network in Your Future. Here is What You Need to Know and Why

    There’s a Cloud Core Network in Your Future. Here is What You Need to Know and Why

    If you’ve had a relationship with Windstream Enterprise in the past, it may surprise you how much we’ve changed. We’ve always had a strong focus on our customers and a top-to-bottom sense of...

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