Windstream Business Blog

Ideas & Insights into Voice, Data, Networking & Cloud Solutions

  • Continuous Quality Improvements: Creating a Virtuous Cycle to Drive Financial Growth

    Continuous Quality Improvements: Creating a Virtuous Cycle to Drive Financial Growth

    Banks and credit unions can create a virtuous cycle of continuous quality improvements (CQI) for the customer experience (CX) if they focus on three key components—customer needs, data integration...

    Read article
  • How Businesses Gain from Integrating SD-WAN and Security

    How Businesses Gain from Integrating SD-WAN and Security

    SD-WAN (software-defined wide area network) and security technologies are convergently evolving—responding to the needs of the market while stimulating new demand through innovation. SD-WAN and...

    Read article
  • Retail Revitalization: How Retailers Are Redefining the Shopping Experience

    Retail Revitalization: How Retailers Are Redefining the Shopping Experience

    While it may appear otherwise, brick and mortar stores still drive the majority of retail purchases. Retail stores today, however, look and approach the shopping experience very differently from...

    Read article
  • An Aggressive Pivot Towards Programmable Networks

    An Aggressive Pivot Towards Programmable Networks

    I enjoy my job immensely. Having the responsibility to evaluate new technologies for introduction into our network at a time when the pace of change is unprecedented and only accelerating, ensures...

    Read article
  • Cyber Security 101 for K-12 Districts: Back to Basics

    Cyber Security 101 for K-12 Districts: Back to Basics

    The education landscape has been elevated by the permeation of cloud-based learning and administrative tools, as well as a 1:1 student-to-device ratio in many of our nation’s schools. Students now...

    Read article
  • The Physical Network Location Matters and Here is Why

    The Physical Network Location Matters and Here is Why

    As we race toward a future in which all infrastructure, applications and data live “in the cloud,” it’s easy to focus attention on the digital destination and give less thought to the physical...

    Read article
  • The Common Denominator in the Digital Age: Customer Experience

    The Common Denominator in the Digital Age: Customer Experience

    While digital transformation may increase efficiency and save money, it’s really about investing in the most critical area of your business—customer experience (CX). CX is much more than a buzz...

    Read article
  • Restaurants to Focus on Digitally-Driven, Personalized Guest Journeys

    Restaurants to Focus on Digitally-Driven, Personalized Guest Journeys

    With this year’s restaurant technology conference MURTEC behind us, I’ve had some time to reflect on my many conversations with industry technology vendors and restaurant operators. A key takeaway...

    Read article
  • Investing Today for Better Outcomes Tomorrow

    Investing Today for Better Outcomes Tomorrow

    Now that one of the biggest healthcare IT conferences of the year—HIMSS―has passed, I’ve taken some time to reflect on the event. Three key themes stand out for me this year: A heavy focus on...

    Read article
  • Hospitality and the Impacts of Network Technology

    Hospitality and the Impacts of Network Technology

    One of the biggest challenges the hospitality industry faces is how to best leverage the ever-evolving technology services available. Tech-focused efforts to create brand differentiation and yield...

    Read article
  • Decades Beyond: Telling a Customer “No”

    Decades Beyond: Telling a Customer “No”

    The definition of customer service has changed considerably over the 20+ years of my career. Many moons ago, I worked at the help desk for a major airline. Customers used to call in to request...

    Read article
  • Channel Partners: Beyond Solutions, You Have the Team to Succeed

    Channel Partners: Beyond Solutions, You Have the Team to Succeed

    With today’s educated consumer market, a multitude of sales methodologies from solution selling, to challenging the customer, to being a strategic partner are required. The method and strategy you...

    Read article
  • Architecting a Hybrid Network: The Perfect Blend of Old and New

    Architecting a Hybrid Network: The Perfect Blend of Old and New

    It’s no secret that technology is changing faster than even the fleetest organization can keep up. At the same time, it’s easy to say that anything considered ‘old’ needs to be cast into the...

    Read article
  • Switched Ethernet: When is it the Appropriate Solution?

    Switched Ethernet: When is it the Appropriate Solution?

    Since the 1980s, Ethernet has been the network protocol of choice for local area networks (LANs). For wide area networks (WANs), today’s most viable options include IPVPN, Multiprotocol Label...

    Read article
  • Consumerization of the Workplace

    Consumerization of the Workplace

    Perhaps one of the biggest transformations taking place in the digital age are the ways in which we work and conduct business. The rapid adoption of technology, coupled with a new mindset of a...

    Read article
  • Content Providers Catch the SDN Wave

    Content Providers Catch the SDN Wave

    Like so many buzzwords, SDN (software-defined networking) has been abused, perhaps that’s why several companies have been hiding it1, and aspects of SDN are taking on new names such as network...

    Read article
  • Security Information and Event Management (SIEM): What it is and Why You Need it

    Security Information and Event Management (SIEM): What it is and Why You Need it

    These days, enterprise IT environments are becoming more complex due to the variety of systems in play – for example, a firewall device for security, active directory for user authentication,...

    Read article
  • A Commitment to Customer Experience: Making it Easier to Do Business with Us

    A Commitment to Customer Experience: Making it Easier to Do Business with Us

    When I joined Windstream Enterprise, the company was on a transformative journey, in every respect of the word—encompassing investments in our systems, products/solutions, processes, people and...

    Read article
  • Why Enterprises Need Communications in the Cloud

    Why Enterprises Need Communications in the Cloud

    Let’s start with the basics. The cloud offers easy access to the benefits of technology without having to worry about the usual challenges such as deploying, building, investing, maintaining and...

    Read article
  • DDoS Attacks Are Escalating and Financial Institutions are Especially Vulnerable

    DDoS Attacks Are Escalating and Financial Institutions are Especially Vulnerable

    Distributed Denial of Service (DDoS) attacks—in which cyber criminals take down an enterprise’s website or internet connection by flooding it with large volumes of traffic—are increasing rapidly...

    Read article
  • loading
    Loading More...